Client Services Officer
Job No:
R202451
Location:
Hindmarsh
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Ongoing, Part-Time Position (38 Fortnightly hours, across Tuesday, Wednesday & Friday).
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$66,807 pro rata per annum + Super + Salary Packaging* (to increase your take home pay).
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Located in Hindmarsh.
You’re welcome at RASA
Our belief in the transformative power of relationships lies at the heart of everything we do.
You will be joining an inclusive, supportive and welcoming culture. Relationships Australia South Australia (RASA) Values are Diversity, Respect, Belonging and Learning and this is reflected in the way we work and treat each other. Our teams embrace people from a wide range of cultures, backgrounds, beliefs, sexual and gender identities. We understand that your relationships are important, so we believe in being flexible, where possible, to support you to balance your work and personal commitments.
We are seeking a dedicated Client Services Officer to deliver on-site, client-centric service and administrative support across the range of services offered by Relationships Australia SA (RASA). In this role, you will be responsible for efficiently handling inquiries, providing information, referrals, and managing intake services to accurately assess and address the diverse needs of clients and visitors at RASA sites.
Who we are looking for
To be successful in this role you will need:
- Cert IV Community Services (AQF Level 4) or willingness to undertake the qualification.
It would be a bonus if you have:
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A passion for community services and community well-being.
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Experience working in a fast-paced environment where speed and accuracy are critical.
What you will be doing
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Deliver best practice in client service from the first point of contact and throughout their engagement with RASA.
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Work collaboratively with teams to support a "No wrong door" approach for client inquiries.
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Conduct triage and identify service needs for all clients and visitors, both on-site and over the phone, including scheduling appointments and providing information about RASA services.
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Greet and assist clients and visitors at the front desk, supporting risk management at the site.
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Work with leaders and staff to provide efficient client service in relation to appointments and case management.
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Adapt service delivery to meet the diverse needs of clients, including those with different abilities, languages, and cultures, both on-site and through digital platforms.
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Handle payments and banking accurately and timely.
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Ensure high standards of risk awareness and response at the first point of contact.
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Follow RASA’s policies and procedures, using initiative and providing feedback where appropriate.
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Perform universal screening using the DOORS tool at the front line.
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Engage in positive teamwork with other client service officers to promote consistency of best practice across RASA.
For more information you can read the full Position Description.
If this role is what you are looking for, we’d love to hear from you.
Enquiries: Any enquiries can be addressed to Belinda Stewart on (08) 8245 8100.
Relationships Australia South Australia is a Child Safe and Equal Opportunity Employer
Please note that the services provided at RASA sites mean that our employees need to follow some specific requirements:
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A satisfactory DHS Working with Children Check
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A satisfactory National Criminal History Check
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Have had the three TGA approved and recognised COVID vaccine doses and provide the certificate. If you can’t comply, you are encouraged to have a confidential conversation with the hiring manager about your individual circumstances.
*How Salary Packaging can increase your take home pay
Salary packing is an entitlement granted by the Federal Government to workers in approved non-government and health organisations. Salary Packaging can increase your take home salary by creating tax free earnings. In effect, $15,899 of your wage can be paid tax free in each fringe benefit tax year. This 'tax free' amount is in addition to the tax-free threshold of $18,200 for income.
Follow the link to the Salary Packaging information provided by AccessPay, our chosen provider, to find out more.
About RASA
Relationships Australia South Australia (RASA) is a not-for-profit, secular, community organisation, helping people to overcome difficulties and bring about positive change in their lives. We offer services for families, couples and individuals of all ages, backgrounds and abilities. To find out more about RASA go to rasa.org.au.