Coordinator Client Services
Job No:
R202458
Location:
Adelaide
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Ongoing, Full-Time Position (Up to 76 fortnightly hours) .
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$86,398 pro rata per annum + Super + Salary Packaging* (to increase your take home pay).
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Located in Adelaide.
You’re welcome at RASA
Our belief in the transformative power of relationships lies at the heart of everything we do.
You will be joining an inclusive, supportive and welcoming culture. Relationships Australia South Australia (RASA) Values are Diversity, Respect, Belonging and Learning and this is reflected in the way we work and treat each other. Our teams embrace people from a wide range of cultures, backgrounds, beliefs, sexual and gender identities. We understand that your relationships are important, so we believe in being flexible, where possible, to support you to balance your work and personal commitments.
We are seeking a proactive Client Services Coordinator to lead our team in providing exceptional frontline services. You will manage complex client enquiries, assess needs both in person and by phone, and support Client Services Officers in offering up-to-date referrals and service options. Additionally, you will oversee resource ordering for clients and staff, manage financial reconciliations, and collaborate with key managers to drive innovation and implement changes. You will also champion research and evaluation projects, providing valuable feedback to managers and the research team, while overseeing the call centre platform at our South Terrace site.
Who we are looking for
To be successful in this role you will have:
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Certificate IV (AQF level 4) in Community Services (or willingness to complete within 12 months).
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Experience in delivering client services across multiple service programs within the community services industry.
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Demonstrated experience leading a frontline team.
It would be a bonus if you need:
- Diploma (AQF Level 5) in Human Services or Business Administration.
What you will be doing
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Ensure best practices in client service from the first point of contact through ongoing engagement.
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Collaborate with managers and triage teams to provide compliant and effective services.
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Support a "No wrong door" approach to client enquiries, including triage, appointment scheduling, and providing information about RASA services.
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Oversee the accurate receipting of payments, banking, and reconciliations.
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Maintain up-to-date knowledge of RASA and external service options, and ensure high standards of risk awareness.
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Use the DOORS tool for universal screening and support the team in its implementation.
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Lead the team in consistent best practices, monitor workflow, and ensure accurate data entry and reporting.
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Provide leadership in cultural fitness, client complexity, and team debriefing.
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Coordinate valuable training experiences for trainees and ensure adherence to safety protocols.
For more information you can read the full Position Description.
If this role is what you are looking for, we’d love to hear from you.
Enquiries: Any enquiries can be addressed to Casey Zielke on 08 8223 4566
Relationships Australia South Australia is a Child Safe and Equal Opportunity Employer
Please note that the services provided at RASA sites mean that our employees need to follow some specific requirements:
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A satisfactory DHS Working with Children Check
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A satisfactory National Criminal History Check
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Have had the three TGA approved and recognised COVID vaccine doses and provide the certificate. If you can’t comply, you are encouraged to have a confidential conversation with the hiring manager about your individual circumstances.
*How Salary Packaging can increase your take home pay
Salary packing is an entitlement granted by the Federal Government to workers in approved non-government and health organisations. Salary Packaging can increase your take home salary by creating tax free earnings. In effect, $15,899 of your wage can be paid tax free in each fringe benefit tax year. This 'tax free' amount is in addition to the tax-free threshold of $18,200 for income.
Follow the link to the Salary Packaging information provided by AccessPay, our chosen provider, to find out more.
About RASA
Relationships Australia South Australia (RASA) is a not-for-profit, secular, community organisation, helping people to overcome difficulties and bring about positive change in their lives. We offer services for families, couples and individuals of all ages, backgrounds and abilities. To find out more about RASA go to rasa.org.au.