IT Service Desk Analyst
Job No:
R202465
Location:
Adelaide
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Full-time position (Up to 76 fortnightly hours).
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Competitive annual salary + Super + Salary Packaging* (to increase your take home pay).
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Located in Adelaide with potential for flexible working.
You’re welcome at RASA
Our belief in the transformative power of relationships lies at the heart of everything we do.
You will be joining an inclusive, supportive and welcoming culture. Relationships Australia South Australia (RASA) Values are Diversity, Respect, Belonging and Learning and this is reflected in the way we work and treat each other. Our teams embrace people from a wide range of cultures, backgrounds, beliefs, sexual and gender identities. We understand that your relationships are important, so we believe in being flexible, where possible, to support you to balance your work and personal commitments.
Who we are looking for
We are seeking an IT Service Desk Analyst to join our Information Technology & Data Management team.
To be successful in this role you will need:
- Bachelor’s degree (AQF Level 7) in IT, Networking or Computer Science or equivalent industry certification.
- 2-years or more, working experience as a Service Desk Analyst or on an IT Help desk.
It would be a bonus if you:
- Experience working within an ITIL framework and implementing ITIL best practices and processes.
What you will be doing
The IT Service Desk Analyst is the level-1 support contact for all IT support queries at RASA and involved in installing, deploying, maintaining, and troubleshooting a medium size technology environment encompassing a combination of Microsoft Windows 10 Workstations, Video Conferencing Technology and Mobile Devices. This role is integral to the smooth operations of the support services across the organisation providing level-1 infrastructure and technological support to RASA staff and students so that high quality operational support is provided to all program and service teams at RASA.
Key responsibilities for this role will include:
- Providing level 1 support to resolve incident, problems and requests;
- Complying with the company's security and compliance requirements;
- Provide instruction and support for basic computer and peripheral hardware operation;
- Create, maintain, and update RASA-specific application information as part of enabling level-0 self-help and user-retrieved information such as User Guides, How-To Instructions pertaining to widely used technologies such as SharePoint, Outlook, android phones, Surface laptops etc.
For more information you can read the full Position Description.
If this role is what you are looking for, we’d love to hear from you.
Enquiries: Any enquiries can be addressed to Prithi Pillay on 08 8223 4566.
This is an ongoing recruitment process, and applications will be reviewed on a rolling basis.
Relationships Australia South Australia is a Child Safe and Equal Opportunity Employer
Please note that the services provided at RASA sites mean that our employees need to follow some specific requirements:
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A satisfactory DHS Working with Children Check
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A satisfactory National Criminal History Check
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Have had the three TGA approved and recognised COVID vaccine doses and provide the certificate. If you can’t comply, you are encouraged to have a confidential conversation with the hiring manager about your individual circumstances.
*How Salary Packaging can increase your take home pay
Salary packing is an entitlement granted by the Federal Government to workers in approved non-government and health organisations. Salary Packaging can increase your take home salary by creating tax free earnings. In effect, $15,899 of your wage can be paid tax free in each fringe benefit tax year. This 'tax free' amount is in addition to the tax-free threshold of $18,200 for income.
Follow the link to the Salary Packaging information provided by AccessPay, our chosen provider, to find out more.
About RASA
Relationships Australia South Australia (RASA) is a not-for-profit, secular, community organisation, helping people to overcome difficulties and bring about positive change in their lives. We offer services for families, couples and individuals of all ages, backgrounds and abilities. To find out more about RASA go to rasa.org.au.