Client Services Officer

Job No: R202549

Location: Port Augusta

Closing Date: 24 Aug 2025 ACST

2 Part-Time, Ongoing Positions Available
$69,145 p.a. pro-rata + Super + Salary Packaging
Located in Port Augusta

About RASA

Relationships Australia South Australia (RASA) is a not-for-profit, secular, community organisation, helping people to overcome difficulties and bring about positive change in their lives. We offer services for families, couples and individuals of all ages, backgrounds and abilities.  To find out more about RASA go to rasa.org.au.

Who we are looking for

We are seeking a proactive and dedicated individual to deliver on-site, client-centric service and administrative support across a range of RASA services. This role would suit someone who is looking to engage in positive teamwork and a culture of ongoing learning and skill sharing.

To be successful in this role you will:

Cert IV Community Services (AQF Level 4) or willingness to undertake the qualification.

It would be a bonus if you:

A passion for community services and community well-being.
Experience working in a fast-paced environment where speed and accuracy are critical.

What you will be doing  

Delivery of best practice in client service from the first point of contact and throughout client engagement with RASA.
Provide triage and service needs identification for all clients and visitors, both on-site and over the phone, including making appointments and providing general information about RASA services.
Work restoratively and build relationships with teams to support a "No wrong door" approach to client enquiries.
Deliver a high standard of risk awareness and response at the first point of contact.
Develop expertise in the accurate use of a range of digital platforms for client service delivery, data collection and storage and communications, and support the digital skill development of other team members.

For more information you can read the full Position Description

If this role is what you are looking for, we’d love to hear from you.

Enquiries: Any enquiries can be addressed to Nikki Tullett or Prue Sinoch on 08 8582 4122

Applications close on Sunday 24 August 2025 at 5pm.

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Questions

Are you currently, or have you been previously, employed at Relationships Australia South Australia?*

Are you currently, or have you previously been, on student placement at Relationships Australia South Australia?*

Are you legally entitled to work in Australia?*

If there are any limitations on your entitlement in work in Australia (i.e. visa limitations), please provide details.

Do you have a National Police Certificate that is less than 12 months old?*

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What is your Working with Children Check unique ID number? Enter as 'SRN xxxx-xxxx' or 'CCR ID xxxxxx'

In the last 3 years, have you completed Safe Environments for Children and Young People training?*

In the last 3 years, have you completed RRHAN-EC training?*

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Client Services Officer

Job No: R202549 Location: Port Augusta Closing Date: 24 Aug 2025 ACST

Personal Details * Required field

Questions

Job No: R202549

Location: Port Augusta

Closing Date: 24 Aug 2025 ACST