Frontline, Intake and Triage Worker - ICAFSS

Job No: R202664

Location: Adelaide

Employment Status: As Advised

Closing Date: 18 Sep 2026 PDT

Full time position (76 fortnightly hours). Fixed term contract until June 2028
$81,209 + Super + Salary Packaging* (to increase your take home pay)
Located in Adelaide CBD

Be part of a specialist national service where your expertise will shape the first point of contact for clients, delivering skilled trauma-informed intake, triage and connection to the right support.

About RASA

Relationships Australia South Australia (RASA) is a not-for-profit, secular, community organisation, helping people to overcome difficulties and bring about positive change in their lives. We offer services for families, couples and individuals of all ages, backgrounds and abilities.  To find out more about RASA go to rasa.org.au.

Who we are looking for

To be successful in this role you will have:

Tertiary qualifications: a degree (AQF level 7) in Social Work, Psychology, or Social Sciences OR a Diploma (AQF level 5) in Counselling, Community Services, Youth work, or Mental Health with demonstrated relevant experience

Experience working with individuals dealing with the impact of trauma caused by abuse, violence, childhood trauma, neglect and crime

Experience in provision of trauma informed services for clients with complex needs.

It would be a bonus if you have:

Experience in holistic screening, assessment, referral and advocacy, case management and crisis work in the community services sector.

What you will be doing  

Provide holistic, trauma-informed and responsive frontline triage, intake, support and referral to clients seeking to access ICAFSS services

Coordinate and conduct initial telehealth/telephone or web-based intake for individuals referred via agencies, internal staff and self-referrals

Identify and respond to immediate client needs and safety issues in consultation with the Practice Leader and/or Manager

For more information you can read the full Position Description.

If this role is what you are looking for, we’d love to hear from you.

Enquiries: Any enquiries can be addressed to Nikki Hartmann on 0400 267 518.

Applications close 18 September 2026, 5pm.

Apply Now

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Questions

Are you currently, or have you been previously, employed at Relationships Australia South Australia?*

Are you currently, or have you previously been, on student placement at Relationships Australia South Australia?*

Are you legally entitled to work in Australia?*

If there are any limitations on your entitlement in work in Australia (i.e. visa limitations), please provide details.

Do you have a National Police Certificate that is less than 12 months old?*

In the last 3 years, have you completed Child Safe Environments training?*

In the last 3 years, have you completed RAN-EC training?*

Do you hold a driver's licence?*

Please list your relevant qualifications*

Which community group do you mainly identify with?

Do you identify as a person from a Culturally and Linguistically Diverse (CALD) background?

Please list any languages (other than English) that you fluently speak

When are you available to start working at RASA?*

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Frontline, Intake and Triage Worker - ICAFSS

Job No: R202664 Location: Adelaide Employment Status: As Advised Closing Date: 18 Sep 2026 PDT

Personal Details * Required field

Questions

Job No: R202664

Location: Adelaide

Employment Status: As Advised

Closing Date: 18 Sep 2026 PDT